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Effective Date: 1 August 2025

Snag-App ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we handle your information when you use our mobile application and related services.

• Personal Information: Name, email address, phone number, and company details if you register or contact us.
   
• Project Data: Notes, photos, snag lists, or reports you upload within the app.
   
• Device & Usage Data: Device type, operating system, IP address, crash logs, and analytics.
   
• Location Data (optional): If you enable location features, we may collect GPS/location data to support project tracking.
   

We use the information we collect to:

• Provide, operate, and improve Snag-App.
   
• Personalize your experience and generate project reports.
   
• Send important updates, notifications, or support messages.
   
• Monitor performance, detect issues, and enhance security.
   
• Comply with legal and regulatory obligations.
   

Snag-App may request the following permissions on your device:

• Camera Access: Used to take photos of snags/issues directly within the app.
   
• Storage/Photos Access: Used to save project photos or upload existing images from your device.
   
• Location (GPS): Optional — used to tag snag reports with location details if you enable this feature.
   
• Internet Access: Required to sync your project data securely with our servers.
   

These permissions are used only for the purposes described and are never sold or shared for advertising.

We do not sell or rent your personal data. We may share information only in these cases:

• With your consent or when you request it.
   
• With service providers (such as hosting, storage, analytics, or customer support tools).
   
• For legal reasons (if required by law, regulation, or valid legal process).
   

• We keep your information only as long as necessary to provide the service or meet legal obligations.
   
• We use industry-standard measures to protect your data, but no method of transmission or storage is 100% secure.
   

Depending on your location, you may have the right to:

• Access the personal data we hold.
   
• Request corrections or updates.
   
• Request deletion of your data.
   
• Withdraw consent for optional features (like location services).
   

You can manage certain permissions (e.g., location, camera, storage) directly in your device settings.

Snag-App is not directed at children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted here with the new effective date.

If you have any questions about this Privacy Policy, please contact us:

Email: info@eqf.co.za